Terms and Conditions
1. Introduction
Welcome to Goodtimes, operated by Gooday Corporation Pty Ltd (“Gooday”). These Terms and Conditions (“Agreement”) govern your access to and use of the Goodtimes Software-as-a-Service platform, apps, website, and related services (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement.
2. Definitions
For definitions applicable throughout this Agreement, please refer to Section 15.
3. Use of Services
You agree to use the Services in accordance with this Agreement and applicable laws. You are responsible for all activities conducted through your account, including those of your Affiliates and End Users. If a Business or Community wishes to remove an account or has any issues, they may contact Goodtimes at info@goodtimesapp.co.
4. Fees and Payment
4.1 Pricing Model and Fees. Goodtimes operates on a subscription and transaction-based pricing model. By using the platform, Businesses and Communities agree to the following fees:
A. Paid Events (Business & Community)
Consumers who create ticketed events pay:
- 10% fee, plus
- $1.99 AUD booking fee
Community organisers pay:
- Free Community Plan: 5% organiser fee, plus 5% consumer fee and $1.99 AUD booking fee paid by consumers (excluding Stripe fees)
- Tiered paid-subscription Community plan: 0% organiser fee, plus 5% consumer fee and $1.99 AUD booking fee paid by consumers (excluding Stripe fees)
Business organisers pay:
- Tiered subscription Business Plan: 0%–2.5% organiser fee, plus 5% consumer fee and $1.99 AUD booking fee paid by consumers (excluding Stripe fees)
- $2 per person booking fee (paid by business organisers)
B. Free Events
- No consumer fee
- No organiser fee (unless organiser is on a legacy plan or has custom pricing)
Goodtimes reserves the right to adjust fees at any time.
4.2 Payment Terms. You agree to pay all fees associated with your use of the Services. All payment obligations are non-cancelable and all fees paid are non-refundable unless otherwise required under Australian Consumer Law. Goodtimes may change booking fees, commission fees, or any other fees at any time without prior notice.
Nothing in this Agreement limits any rights or remedies available under the Australian Consumer Law.
4.3 Refund Policy. Refunds for services booked via Goodtimes are strictly between the Business and the Consumer. If a refund is granted, the Business is solely responsible for handling the payment.
Goodtimes does not refund:
- Goodtimes subscription plans
- Goodtimes commissions
- Cancellation fees
- Platform fees
- Stripe processing fees
In the event of a credit card chargeback initiated by a Consumer, the Business agrees to indemnify Goodtimes for the full amount of the chargeback plus any associated administrative or processing fees.
4.4 Cancellation Policies. If a Business or Community has cancellation fees, it is solely responsible for enforcing those policies. Goodtimes does not enforce nor is responsible for venue-specific or organiser-specific cancellation rules.
5. Intellectual Property Rights
5.1 Goodtimes Intellectual Property. Goodtimes or its affiliates own all right, title, and interest in and to the Services, Goodtimes Data, and Aggregated Data, including all intellectual property rights. You may not use or display any Goodtimes Marks without express prior written permission.
5.2 License Grant. Goodtimes grants you a limited, non-exclusive, non-transferable, revocable license to use the Services solely for your internal business or community purposes. You agree not to modify, resell, or reverse engineer the Services.
5.3 Marketing and Social Support. Goodtimes supports Businesses and Communities by promoting exclusive events across Goodtimes social channels when promotional material is provided.
5.4 Content Warranty. By uploading or providing content, you warrant that you own or have the necessary rights to such content. You grant Goodtimes a perpetual, royalty-free, sub-licensable license to use such content for providing and marketing the Services. You agree to indemnify Goodtimes against any third-party claims related to content you provide.
6. Data Ownership and Use
6.1 Your Data. You retain ownership of Your Data. You grant Goodtimes a license to use Your Data to operate, improve, and enhance the Services.
6.2 Confidential Use of User Data. If a Business accesses customer data through Goodtimes, it is solely responsible for complying with Australian privacy laws. Goodtimes is not liable for misuse of customer data by third-party Businesses.
7. Confidential Information
Each Party agrees to protect the other’s Confidential Information with commercially reasonable care. Confidential Information excludes publicly known or independently developed information.
8. Term, Termination, and Suspension
8.1 Termination for Cause. Goodtimes may immediately terminate your account for material breach or illegal activity. All outstanding fees become immediately payable.
8.2 Rights on Termination. Upon termination, your rights to the Services cease. Goodtimes will retain Your Data for seven (7) days for export purposes. After this period, Goodtimes may delete Your Data without further notice.
8.3 Suspension and Account Removal. Goodtimes may suspend or remove any account without notice if it reasonably believes the account is:
- Fraudulent or unlawful
- Fake or suspicious
- Engaged in Trojan Horsing (harvesting data or bypassing fees)
Goodtimes is not required to provide written confirmation of suspension or removal. Affected users may request a review.
9. Warranties and Disclaimer
Goodtimes warrants material compliance with Service functionality. Except as expressly provided, the Services are provided “as is.” Goodtimes disclaims all other warranties, including fitness for purpose or uninterrupted use.
10. Indemnification
You agree to indemnify Goodtimes from claims arising from your breach of this Agreement, misuse of the Services, or disputes regarding Your Data or your conduct at an event.
11. Limitations and Exclusions of Liability
11.1 Technical Issues. Goodtimes is not liable for technical issues arising from private or public event listings.
11.2 Event Incidents. Goodtimes is not liable for incidents, injuries, damages, or disputes occurring at events hosted by the public, Communities, or Businesses. Goodtimes acts solely as a booking and payment facilitation platform. Users attend events at their own risk.
11.3 General Limitation. To the maximum extent allowed by law, Goodtimes’ liability is limited to the fees paid in the 12 months before the incident or $100 AUD, whichever is lower.
11.4 No Duty of Care. Goodtimes is a marketplace platform only. No relationship of agency, partnership, or employment is created. Goodtimes owes no duty of care regarding event quality or safety. Nothing excludes liability arising from Goodtimes’ own negligence, fraud, or misleading conduct.
12. Miscellaneous
12.1 Governing Law. This Agreement is governed by the laws of New South Wales, Australia.
12.2 Dispute Resolution. Parties agree to informal dispute resolution followed by binding arbitration in NSW.
12.3 Entire Agreement. This Agreement and applicable Order Forms supersede all prior agreements.
12.4 Australian Consumer Law. Nothing in this Agreement excludes rights under the Australian Consumer Law.
15. Definitions
For the purposes of this Agreement, the following capitalised terms will have the meanings set forth for each of them below. All definitions reference Goodtimes rather than Gooday, the entity’s legal name.
15.1 “Affiliate” means any entity that controls, is controlled by, or is under common control with you, and that you authorise to use the Services.
15.2 “Aggregated Data” means anonymised or de-identified data generated by Goodtimes that does not identify any individual or household.
15.3 “App” or “Goodtimes App” means the consumer-facing and business-facing mobile applications provided by Goodtimes.
15.4 “Business” or “Community” means any entity that creates an account to host events, manage bookings, or use the Services.
15.5 “Cardholder Data” means payment card information submitted by End Users or Businesses, including card numbers, expiry dates, billing addresses, and cardholder names.
15.6 “Confidential Information” means non-public business, technical, or financial information disclosed by either Party, including software, pricing, and documentation.
15.7 “Documentation” means user guides, help materials, and instructions provided by Goodtimes.
15.8 “End User” means an individual who interacts with Goodtimes, including booking, RSVPing, purchasing, or attending events.
15.9 “End User Data” means information submitted by or about an End User through the Services, including booking details and Cardholder Data.
15.10 “Goodtimes Marks” means all trademarks, logos, and branding owned by Gooday Corporation Pty Ltd and used for Goodtimes.
15.11 “Order Form” means any online form, invoice, or document specifying Services purchased or used, including applicable fees.
15.12 “Services” means the Goodtimes Software-as-a-Service platform, Website, Apps, booking system, payment processing, and related features.
15.13 “Software-as-a-Service” means the cloud-based platform enabling Businesses, Communities, and End Users to manage events, bookings, payments, and community coordination.
15.14 “Third Party Offerings” means products or services provided by third parties that integrate with or are used alongside Goodtimes (e.g., Stripe, Twilio).
15.15 “Trojan Horsing” means using the Services to harvest user data, redirect users to competing platforms, or misrepresent events to bypass Goodtimes’ fee structure.
15.16 “Website” means https://www.goodtimesapp.co, or any successor URLs designated by Goodtimes.
15.17 “Your Data” means any data submitted or made available by you or your Affiliates through the Services, excluding Aggregated Data.